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1. #How to use microsoft office for call center professional
2. #How to use microsoft office for call center windows

At the time we were using Office 365 E-5 (we now use Microsoft 365 E-5 - BIG difference), and both of those subscriptions INCLUDED the Microsoft Phone System. So, in March 2017, when Microsoft announced general availability of the Microsoft Phone System (formerly "Cloud PBX"), I was very excited to add on those services to our Office 365 subscription. Still, I always thought it was odd that our phone system was separate from the rest of our IT which was all in the Microsoft cloud. We got rid of our "phone box on the wall" which was nice. The move was pretty painless and it worked well. In 2016 we moved to Digium's cloud-based version of their phone system, The Digium Cloud PBX. Ironically we did still have our "box on the wall" phone system.

#How to use microsoft office for call center windows

The two Windows apps we did have we migrated to Microsoft Azure. We no longer had an email server, or a file server, a backup and disaster recovery system, or a domain controller. In 2014, with the world of IT heavily moving to the cloud, we had moved many things into Microsoft Office 365. Our Beginning Stages of Moving to the Microsoft Cloud If we wanted to access this system remotely, we had to either make a "hole" in our firewall (highly NOT recommended) or make a VPN connection back to our office (what a pain…). The Digium system was like having a server in that we had licenses to purchase and that had to be renewed. It was never super expensive, and I think our monthly bill got up to around $400/month. It wasn't perfectly smooth and we learned some things, but ultimately we got it in place and working well for the client and it helped my confidence that we indeed could do phone systems.Īfter that we implemented our own Digium Switchvox and went from POTS lines to a T-1/PRI circuit - the Cadillac of phone service connections. I was extremely hesitant (.hey, I was a server guy…), but the engineer was very persistent and ultimately we had a client that was up for giving the system a shot - knowing it was our first system, and if there were any problems or it didn't work well, we'd take it back. When he came to us he suggested we add phones to our IT practice.

#How to use microsoft office for call center professional

It was actually a moment of pride that our little company could afford something that looked so professional on our desks.įlash forward about 6 years later and we had a senior engineer that was a big fan of the Digium Switchvox and in a previous job he had installed them. Then in 2004 we stepped it up with a nice, "box on the wall" an NEC phone system using 4 POTS (plain old telephone service) lines that felt much more "business-like" and I think cost us $4,000 at the time (HUGE when we were a 3 person company!) and about $200/month. When we started Xerillion back in August 2002, we started out with cell phones, with our receptionist having "the main cell phone". In March of 2017, they finally moved the business phone system services into general availability and I pounced on it quick!īut a Little Background First….Maybe You Can Relate….

For years Microsoft has had the ability to make and receive calls through Skype for Business, but they didn't have the key calling features like auto-attendants, call queues, ect. One of the best things I ever did in my company was switch to the Microsoft Phone System.